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Refund and Cancellation Policy

Last updated: August 17, 2026

This refund and cancellation policy outlines how you can cancel or seek a refund for a service that you have purchased through the Platform, operated by Sellvue, a sole proprietorship of Suraj Kisan Viregaonkar (Udyam Registration UDYAM-MH-04-0260614).

In short: a cancellation or refund may be requested within 7 days of the charge, and once approved it will take 7 days for the refund to be processed to you.

Sellvue sells access to a software subscription. Sellvue does not sell or ship physical goods, so no return or shipping policy applies to purchases made from Sellvue. Where a Buyer has purchased a physical product from a Seller's storefront, section 6 below applies.

1. Subscription Fees

Sellvue charges a flat subscription fee based on your selected plan (Starter or Growth) and billing cycle (monthly, quarterly, or annual). There are no commission fees, service fees, or per-order charges.

2. Cancellation

Cancellations will only be considered if the request is made within 7 days of the charge. You may cancel your subscription at any time from your account settings (Settings → Subscription). Upon cancellation:

  • Your subscription remains active until the end of your current billing period.
  • You retain full access to all features until the billing period ends.
  • No further charges will be made after the current period.
  • There are no cancellation fees or penalties.

3. Refund Eligibility

Subscription fees are generally non-refundable. However, we will issue a refund in the following situations:

Full refund:

  • If a technical issue on Sellvue's end prevents you from accessing the Platform for more than 7 consecutive days during a paid billing period.
  • If we terminate your account without cause.

Pro-rated refund:

  • If you upgrade from Starter to Growth mid-cycle, the unused portion of your Starter subscription is refunded as described in our upgrade process.

No refund:

  • Voluntary cancellation after the 7-day request window has passed (you keep access until the period ends, but the fee for that period is not refunded).
  • Dissatisfaction with features that were accurately described at the time of purchase.
  • Failure to use the Platform during an active billing period.

If you feel that the Service received is not as described on the site or as per your expectations, you must bring it to the notice of our support team within 7 days of the charge. Our team, after looking into your complaint, will take an appropriate decision.

4. Early Adopter Offer

The early adopter offer (Growth quarterly at ₹999 total for the first 3 months) is non-refundable once the subscription is activated. After the early adopter period, the subscription renews at the regular quarterly price. Standard cancellation and refund policies apply from the renewal onwards.

5. Refund Request Window and Processing Time

Request window: A refund must be requested within 7 days of the date of the charge you are disputing. Requests received after 7 days cannot be processed.

Processing time: In case of any refunds approved by Sellvue, it will take 7 days for the refund to be processed to you, to the original payment method used for the charge. The time taken for the amount to appear in your account after that depends on your bank or card issuer, and is typically a further 2 to 5 business days.

How to request: Email us at hello@sellvue.in or call 8806028754 within the 7-day request window, with your registered email address, the reason for your refund request, and the billing period in question. We will review your request and respond within 3 business days.

6. Buyer-Seller Transactions

Sellvue is not a party to transactions between Sellers and Buyers. Refunds, returns and replacements for product purchases are the Seller's responsibility, as is shipping and delivery. If you are a Buyer seeking a refund for a product purchased through a Sellvue storefront or campaign page, please contact that Seller directly. In case of complaints regarding products that come with a warranty from the manufacturer, please refer the issue to the manufacturer.

7. Contact

For refund-related questions, contact us at:

Sellvue — a sole proprietorship of Suraj Kisan Viregaonkar

Udyam Registration: UDYAM-MH-04-0260614

Pl 36, S. no. 189, Maruti Nagar, Mayur Park, Opp. Deogiri Bank, Jalgaon Road, Aurangabad, Maharashtra - 431001, India

  • Phone: 8806028754
  • Email: hello@sellvue.in
  • Business hours: Monday to Saturday, 10:00 AM to 7:00 PM IST. Closed on Sundays and public holidays.

Full contact details are also published at sellvue.in/contact.